Editorial
1. Gap between staff perception and client satisfaction with ESOL services.
2. Sudanese students present challenge for high school teachers.
3. Integrated approach to bridging course for undergraduate medical students.
4. Scrabble® as a teaching tool for adult ESL learners.
5. Dialogues in ESP course for nurses.

Are they as satisfied as we think they are? Comparing staff estimates and client ratings of service quality in New Zealand English language centres
JOHN WALKER

African refugees with interrupted schooling in the high school mainstream: Dilemmas for teachers
JANE MITCHELL, JENNY MILLER and JILL BROWN

Bridging undergraduate ESL medical students to research skills and academic discourses
GAVIN MELLES

Scrabble® unscrabbled: Adult ESL students’ perceptions of Scrabble® as a classroom learning tool
HOWARD WARNER and T PASCAL BROWN

Options in generating dialogues for ESP course material
GRAEME RITCHIE

Book reviews (see Editorial)
Exploring the dynamics of second language writing
How different are we? Spoken discourse in intercultural communication

Notes on contributors (see Editorial)